IT Support Admin Dashboard

Manage support tickets and monitor team performance

23
Open Tickets
+5
156
In Progress
+12
89
Resolved Today
+23
2.3hrs
Avg Response Time
-0.5hrs
Team Performance
Current workload and performance metrics
SC
Sarah Chen
23 active • 89 resolved
★4.9
rating
MR
Mike Rodriguez
18 active • 76 resolved
★4.8
rating
JP
Jennifer Park
15 active • 67 resolved
★4.7
rating
DK
David Kim
12 active • 54 resolved
★4.6
rating
Quick Actions
Ticket Management Dashboard
TicketPriorityStatusAssigneeRequesterSLAActions
Unable to connect to university WiFi
#NORY-123456
Network Problems
HIGH
in progress
SC
Sarah Chen
John Smith
✓ On Time
2.5h response
Critical server outage in Biology Lab
#NORY-123457
System Integration
CRITICAL
open
Unassigned
Dr. Maria Garcia
⚠ At Risk
0h response
Software installation request - MATLAB
#NORY-123455
Software Installation
MEDIUM
resolved
MR
Mike Rodriguez
Emily Johnson
✓ On Time
5.2h response
Email not syncing on mobile device
#NORY-123454
Email Issues
LOW
waiting
JP
Jennifer Park
Alex Thompson
⚠ Overdue
17.6h response
Printer queue stuck in Computer Lab
#NORY-123453
Hardware Issues
MEDIUM
in progress
DK
David Kim
Lisa Chen
✓ On Time
5.3h response