AI-Powered IT Support

Get instant help with your IT issues. Our AI assistant is available 24/7 to help students and faculty resolve common technical problems quickly and efficiently.

24/7

AI Support Available

< 30s

Average Response Time

95%

Issues Resolved by AI

1,200+

Students Helped Daily

Chat with IT Support Assistant

Describe your issue and get instant help from our AI assistant

Quick Help

Nory IT Support Assistant

AI Powered

Hi! I'm your AI IT support assistant powered by advanced AI. I'm here to help you with technical issues like password resets, network problems, email setup, and more. What can I help you with today?

01:22 AM

AI Powered

24/7 Available

Need human help? Call (617) 495-7777

Need More Help?

If the AI assistant can't resolve your issue, our human technicians are ready to help.

Need to Create a Support Ticket?

For complex issues that require detailed tracking and follow-up, create a support ticket.

Common IT Issues

Quick access to solutions for the most frequently reported IT problems

Account Access

Password Reset

Reset your university account password

Network

Network Connection

WiFi and internet connectivity issues

Software

Software Installation

Help with installing university software

Email

Email Setup

Configure email on your devices

Security

Security Issues

Report security concerns or suspicious activity

General

General Support

Why Use Our AI Support?

24/7 Availability

Get help anytime, day or night. Our AI assistant never sleeps and is always ready to help.

Instant Responses

No waiting in queues. Get immediate answers and step-by-step solutions to your problems.

Human Escalation

Complex issues are seamlessly transferred to human technicians when needed.

Need Human Support?

For complex issues or emergencies, contact our human support team

Emergency Support

(617) 495-7777

24/7 for critical issues

Email Support

support@nory.edu

Response within 4 hours

Walk-in Support

Science Center B-11

Mon-Fri, 8AM-6PM