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Support Ticket System

For complex IT issues that require human expertise, submit a support ticket and track its progress. Our technical team will work with you to resolve your issue efficiently.

2.5hrs
Average Response Time
94%
Resolution Rate
156
Active Tickets
4.8/5
Satisfaction Score

Ticket Categories

Choose the appropriate category for your issue to ensure it's routed to the right specialist

Medium
4-6 hours
Hardware Issues
Computer, printer, or device problems
Low
2-4 hours
Software Installation
Licensed software installation and configuration
High
1-2 hours
Network Problems
Complex connectivity or VPN issues
Critical
< 30 minutes
Security Incidents
Suspected malware, phishing, or data breaches
High
1-3 hours
Account Access
Complex account lockouts or permission issues
Medium
4-8 hours
System Integration
Database, API, or system connectivity issues

Submit a Support Ticket

Provide detailed information to help us resolve your issue quickly

New Support Ticket

Issue Details

Track Your Tickets

Monitor the progress of your submitted support requests

in progress
HIGH
#NORY-123456

Unable to connect to university WiFi

I'm unable to connect to the NoryUniversity WiFi network from my laptop. Getting authentication errors.

Sarah Chen
Updated 1/15/2024
2 updates
resolved
MEDIUM
#NORY-123455

Software installation request - MATLAB

Need MATLAB installed on my research computer for data analysis project.

Mike Rodriguez
Updated 1/14/2024
1 updates
waiting
LOW
#NORY-123454

Email not syncing on mobile device

My university email is not syncing properly on my iPhone. Emails are delayed by several hours.

Jennifer Park
Updated 1/14/2024
1 updates

How It Works

1. Submit Ticket

Fill out the form with detailed information about your issue and attach any relevant files.

2. Assignment

Your ticket is automatically routed to the appropriate specialist based on the issue category.

3. Resolution

Our technician works on your issue and provides updates through the ticket system.

4. Closure

Once resolved, you'll receive a summary and can provide feedback on the service.