IT Knowledge Base

Step-by-Step Guide

1. 1Go to the Nory University login page
2. 2Click on 'Forgot Password?' link
3. 3Enter your university email address
4. 4Check your email for the reset link
5. 5Click the link and create a new password
6. 6Your new password must be at least 8 characters with uppercase, lowercase, and numbers

Pro Tips

• Use a strong, unique password
• Don't share your password with anyone
• Change your password every 90 days

Step-by-Step Guide

1. 1Wait 15 minutes - accounts auto-unlock after failed attempts
2. 2Try logging in again with correct credentials
3. 3If still locked, contact IT support at (617) 495-7777
4. 4Have your student/employee ID ready when calling

Pro Tips

• Accounts lock after 5 failed login attempts
• Use the correct username format: firstname.lastname
• Check if Caps Lock is on

Step-by-Step Guide

1. 1Log into your Nory University account
2. 2Go to Account Settings > Security
3. 3Click 'Enable Two-Factor Authentication'
4. 4Download an authenticator app (Google Authenticator, Authy)
5. 5Scan the QR code with your authenticator app
6. 6Enter the 6-digit code to verify setup
7. 7Save your backup codes in a secure location

Pro Tips

• Keep backup codes in a safe place
• You can use SMS as a backup method
• 2FA significantly improves account security

Step-by-Step Guide

1. 1Select 'Nory-WiFi' from available networks
2. 2Enter your university username (firstname.lastname)
3. 3Enter your university password
4. 4Accept the security certificate if prompted
5. 5You should now be connected to the internet

Pro Tips

• Use 'Nory-WiFi' for best performance
• Avoid 'Nory-Guest' unless necessary
• Restart your device if connection fails

Step-by-Step Guide

1. 1Forget and reconnect to the network
2. 2Restart your WiFi adapter
3. 3Check if other devices can connect
4. 4Clear your DNS cache
5. 5Update your network drivers
6. 6Contact IT if issues persist

Pro Tips

• Try connecting from different locations
• Check for network outages on the status page
• Some older devices may not be compatible

Step-by-Step Guide

1. 1Download Cisco AnyConnect from the IT website
2. 2Install the VPN client on your device
3. 3Open AnyConnect and enter: vpn.nory.edu
4. 4Log in with your university credentials
5. 5Accept any security prompts
6. 6You now have access to university resources

Pro Tips

• VPN is required for library databases off-campus
• Disconnect when not needed to improve speed
• Contact IT if you can't download the client

Step-by-Step Guide

1. 1Go to office.com and sign in with your university email
2. 2Click 'Install Office' in the top right
3. 3Choose 'Office 365 apps' from the dropdown
4. 4Download and run the installer
5. 5Sign in when prompted during installation
6. 6Office apps will be available in your Start menu

Pro Tips

• You can install on up to 5 devices
• Includes Word, Excel, PowerPoint, and more
• Your license is active while you're a student/employee

Step-by-Step Guide

1. 1Visit the IT Software Portal
2. 2Log in with your university credentials
3. 3Find 'Adobe Creative Cloud' in the software list
4. 4Click 'Download' and follow the instructions
5. 5Install the Creative Cloud desktop app
6. 6Sign in with the provided Adobe ID
7. 7Download individual apps as needed

Pro Tips

• Available to students in design and media programs
• Includes Photoshop, Illustrator, Premiere Pro, and more
• Contact your department if you need access

Step-by-Step Guide

1. 1Visit the IT Security page
2. 2Download Symantec Endpoint Protection
3. 3Run the installer as administrator
4. 4Follow the installation wizard
5. 5The software will automatically update and scan
6. 6Check that real-time protection is enabled

Pro Tips

• Free for all university devices
• Automatically updates virus definitions
• Don't install multiple antivirus programs

Step-by-Step Guide

1. 1Open your phone's email app or download Outlook
2. 2Choose 'Add Account' and select 'Exchange'
3. 3Enter your full university email address
4. 4Enter your university password
5. 5Server: outlook.office365.com
6. 6Your email should sync automatically

Pro Tips

• Use the Outlook app for best experience
• Enable notifications for important emails
• You can access calendar and contacts too

Step-by-Step Guide

1. 1Log into Outlook Web App
2. 2Click Settings (gear icon) > View all Outlook settings
3. 3Go to Mail > Forwarding
4. 4Check 'Enable forwarding'
5. 5Enter your personal email address
6. 6Choose whether to keep copies in your university inbox
7. 7Click 'Save'

Pro Tips

• You'll still need to check your university email regularly
• Some emails may not forward due to security policies
• Consider using email rules for better organization

Step-by-Step Guide

1. 1Check your internet connection
2. 2Force close and reopen your email app
3. 3Check if your password has changed recently
4. 4Remove and re-add your email account
5. 5Clear the email app's cache (Android)
6. 6Restart your device if issues persist

Pro Tips

• Sync issues often resolve automatically
• Check the university email status page
• Try accessing email through the web browser

Step-by-Step Guide

1. 1Check the sender's email address carefully
2. 2Look for spelling and grammar errors
3. 3Be suspicious of urgent requests for personal info
4. 4Hover over links to see the real destination
5. 5Don't download unexpected attachments
6. 6When in doubt, contact IT support

Pro Tips

• University IT will never ask for passwords via email
• Report suspicious emails to security@nory.edu
• Use the 'Report Phishing' button in Outlook

Step-by-Step Guide

1. 1Enable automatic screen lock with PIN/password
2. 2Keep your operating system updated
3. 3Only install apps from official stores
4. 4Use university-approved antivirus software
5. 5Enable device encryption
6. 6Set up remote wipe capability
7. 7Avoid public WiFi for sensitive activities

Pro Tips

• Register your devices with IT for support
• Back up important data regularly
• Report lost or stolen devices immediately

Step-by-Step Guide

1. 1Use OneDrive for Business for file sharing
2. 2Set appropriate permissions (view, edit, etc.)
3. 3Use expiration dates for temporary access
4. 4Avoid sharing sensitive data via email
5. 5Check recipient email addresses carefully
6. 6Remove access when no longer needed

Pro Tips

• OneDrive provides better security than email attachments
• You can track who accessed your shared files
• Use password protection for highly sensitive files

Step-by-Step Guide

1. 1Send your document to the 'NoryPrint' printer
2. 2Go to any campus printer location
3. 3Tap your student/employee ID card on the printer
4. 4Select your print job from the list
5. 5Choose your print options (color, double-sided, etc.)
6. 6Press 'Print' to release your job

Pro Tips

• Print jobs are held for 24 hours
• Color printing costs more than black and white
• You can print from any device connected to campus WiFi

Step-by-Step Guide

1. 1Visit the library website
2. 2Click on 'Databases' or 'Digital Resources'
3. 3Log in with your university credentials
4. 4Browse or search for the resource you need
5. 5If off-campus, connect to VPN first
6. 6Contact librarians for research assistance

Pro Tips

• Many resources require VPN when off-campus
• Librarians can help with research strategies
• Save articles to your personal library account

Step-by-Step Guide

1. 1Try the AI chat assistant first for quick issues
2. 2Check this knowledge base for common problems
3. 3For urgent issues, call (617) 495-7777
4. 4For non-urgent issues, email support@nory.edu
5. 5Visit the walk-in center in Science Center B-11
6. 6Have your student/employee ID ready

Pro Tips

• AI chat is available 24/7 for immediate help
• Walk-in support is available Mon-Fri, 8AM-6PM
• Emergency support is available 24/7 by phone